Return
We take your happiness with our service very seriously. We'll do our absolute upmost to make sure you're 100% happy with your purchase. If we can't fix your problem, you get your money back.
You have 30 days to return the product.
30 days return period starts on the date you receive your order. You can get the refund or we can send you a replacement. The product you return must be in its original condition and packaging.
You pay the return fees.
If you received the correct undamaged product then you pay the return fees. If we messed up and the product was incorrect or faulty then we pay the return fees. That simple.
Instructions for returns
1
Pack the product in the product package the same way it was when delivered to you. Check that all manuals, notes and other separate parts of the product are packed inside correctly
2
Put the product in a separate postal package – do not send the product without a protective package. Include the invoice copy you received with the parcel.
3
Ship the package to our warehouse at Jabel Ali. We will issue a refund when the product will reach our warehouse. In case the product is incomplete or in bad condition because of the customer, we cannot refund in full or accept the return.
If you have any questions or need help with the return you can contact us via e-mail.
